Self Storage FAQ: BKAYE Self Storage

Looking for a reliable resource for all things storage? At BKAYE Self Storage, we are Springfield’s #1 choice for secure storage space as well as expert advice. Stop into the office to talk through your situation with our professionals, and we can guide you to the ideal storage solution for your needs. Look through our self storage FAQ for answers to our most-asked questions from tenants, and get started with BKAYE Self Storage today!

indoor storage units in Springfield MA

Do I need a protection plan for my storage unit at BKAYE Self Storage?

Yes, at BKAYE Self Storage, it’s mandatory for all tenants to have a protection plan when you rent with us. You can bring your existing insurance policy when you sign your agreement, or let us help you choose one of our protection plans to best match your storage requirements.

How can I pay my storage bill online?

Visit our website and click on the “Pay Bill” button in the top right corner. Log in to your account or continue as a guest, pick your unit, and follow the simple payment instructions. For convenience, you’re also able to pre-pay for multiple months.

What should I do if I need help outside your regular office hours?

If you need assistance after normal business hours, BKAYE Self Storage provides an after-hours customer support service. Dial our number (413) 707-4986 and press 1 to connect with a representative. Additionally, you can email us at or use the contact form on our website, and for immediate help, our live chat is available at any time.

Can I purchase a lock at BKAYE Self Storage?

Absolutely, BKAYE Self Storage offers a variety of locks and other storage supplies for sale at our facility to ensure your storage needs are fully met. Stop into our office at 553 St. James Avenue to stock up on boxes, bubble wrap, packing kits, and more.

Is short-term storage an option at BKAYE Self Storage?

BKAYE Self Storage caters to diverse storage needs by offering month-to-month leases, giving you the flexibility to rent for precisely the time you require without being tied to a long-term contract. Talk through your storage needs with one of our professionals to determine the ideal length of time for your rental.

Why should I consider an indoor storage unit?

Indoor storage units at BKAYE Self Storage provide enhanced security and superior protection against environmental factors. They are housed within a building that often has controlled access, offering a cleaner and more stable environment for items sensitive to temperature fluctuations.

Do you offer any discounts?

We’re delighted to extend various discounts at BKAYE Self Storage. Senior citizens aged 65 and over are eligible for a 5% monthly discount, and active military members receive a 10% monthly discount as a token of our appreciation for your service. Don’t forget our referral program, where you and your referral can each earn a $50 discount on your next rental.

Are temperature-controlled units available at BKAYE Self Storage?

Yes, BKAYE Self Storage offers temperature-controlled units which maintain a consistent temperature range to protect sensitive items from extreme temperatures and humidity, providing the ideal environment for antiques, electronics, and other vulnerable items.

Does BKAYE Self Storage provide moving services?

While BKAYE Self Storage doesn’t offer in-house moving services, we have a list of recommended local shops and services on our Neighborhood Friends board, located in our storage office.

Can I rent a moving truck directly from BKAYE Self Storage?

While we don’t have our own fleet of moving trucks, BKAYE Self Storage has partnerships with reputable companies that can assist you with a number of services throughout your moving process. Check our Neighborhood Friends board in our storage office for recommendations.

How do I ensure I rent the right size unit?

At BKAYE Self Storage, you can use our online size guide and storage calculator to find a quick and accurate recommendation. Simply input the items you wish to store, and the calculator will suggest the unit size that will best accommodate your belongings.

Am I allowed to live or sleep in a storage unit?

No! using a storage unit as a living space is strictly prohibited for safety reasons and by law. Our units are designed for property storage only and lack residential amenities.

When I rent a storage unit online, how quickly can I access it?

Immediately after completing the online rental process and receiving your confirmation, your unit at BKAYE Self Storage will be ready for access.

What are the access hours for my storage unit at BKAYE Self Storage?

Your storage unit at BKAYE Self Storage is accessible daily from 6:00 AM to 10:00 PM during our gate access hours, giving you ample time to access your belongings when it’s most convenient for you.

Have your questions been answered?

BKAYE Self Storage is committed to ensuring you have a seamless storage experience. If you have more questions, our staff is ready to assist you via phone or email, so please don’t hesitate to contact us.

Convenient & Secure Storage Right Where You Need It

At BKAYE Self Storage in Springfield, MA, we offer a wide selection of clean, secure, and diverse storage options suitable for residents, businesses, and college students alike. Whether you’re looking to declutter your home office, safeguard your recreational vehicle, or find a temporary home for your college essentials, our facility has the space to accommodate your needs. Our indoor and drive-up units come in various sizes, and with the aid of our free online storage calculator, selecting the perfect unit becomes a simple process.

BKAYE Self Storage prides itself on convenience and security. Enjoy the ease of online rentals, bill payments, and month-to-month leasing, alongside peace of mind with our gated and fenced premises, monitored by recording cameras. For those with RVs, boats, or extra vehicles, our outdoor parking provides a secure space, complete with extended gate access and the support of our attentive on-site staff.

Located on St. James Avenue and minutes away from American International College, Springfield College, and Western New England University, we’re an ideal solution for students cramped in tight dorm spaces needing to store seasonal items or textbooks. Our facility is a stone’s throw from local neighborhoods such as Agawam, Chicopee, and Longmeadow, making it a centrally located solution for your storage needs. See how a little extra storage space can make all the difference!

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